Shipping & Handling
Shipping is free for orders of $50.00 or more! For orders under $50.00, there is a $10.00 shipping fee. This offer applies to standard shipping to addresses within the contiguous U.S. We do our very best to ship within one to two business days of processing your order. Standard ground shipping orders usually arrive within 3 to 7 business days. All chimes are shipped via UPS , FedEx or USPS unless otherwise specified. For deliveries to Alaska, Hawaii, Puerto Rico, and P.O. boxes, we ship via USPS ($5 handling charge added to the standard USPS calculated rate). For deliveries to P.O. Boxes, choose the "P.O. Boxes only" shipping choice during checkout.
(Shipping to P.O. Box destinations is not applicable for discounted or free options.)
We will email you the tracking number as soon as your order ships.
International orders need to be called in at 972-754-1314 between 8:am-6 pm CST. Customer will pay shipping.
During “High Seasons” April 1 thru July 31, and October 15 thru December 23, we may experience delays in shipment. Please plan accordingly! Amazing grace Windchimes is not responsible for any shipping delays by the shipping carrier. Modifying orders such as canceling items, combining orders, or changing the shipping address, may affect your orders eligibility for the free shipping offer and you may be liable for shipping or other service charges in effect at the time of your order. Some oversize or special handling orders will be shipped via Common Carrier. Delivery of oversize, special handling, or orders whose total is over $250.00 may require an adult signature at the time of delivery. If you have a question about when your chime will be shipped, or when it will arrive at the destination, please don't hesitate to email us or call (972-754-1314).
Rush Shipping Charges
If you choose 2nd Day delivery, we calculate your charges using the "Ship to" address information you supply when you are checking out. You will pay what the shipping cost is.
These orders are given top priority. Standard Overnight orders for items that are in stock are usually shipped within 12 hours, excluding weekends and holidays. Overnight orders may arrive within one business day for orders paced by 11am CST, Monday through Friday.
Risk of Loss
All items purchased from www.AmazingGraceWindchimes.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier. (UPS, FedEx, USPS)
All items purchased from Amazing Grace Windchimes are shipped FOB, and are insured for the base carrier commercial value. $100 for UPS, and $50 for USPS. Additional insurance may be purchased at checkout.
Orders Damaged in Shipping
If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call or email email@example.com or (972-754-1314) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call us to make arrangements for a shipping insurance claim. In order to receive a refund on items damaged in shipping, you must cooperate with and provide any required information to our shipping insurance and/or shipping carrier.
We do not charge re-stocking fees on returns! Shipping charges are not refundable (even the ones Amazing Grace Windchimes pays), and we do not accept CODs. Returned items must be made in original condition and in the item's original packaging, double-boxed, and appropriately insured. Returned items are still subject to regular shipping fees. Important: Before shipping return items, please contact us with the reason for the return. Other international customers: To place your order, please contact us and we will handle your order manually.
Returns & Exchanges
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. PLEASE DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
We hope that you are completely satisfied with every wind chime you purchase from us. If, for any reason, you are not satisfied with your purchase, you may return it to us within 30 days for a refund (minus the outbound shipping costs that Amazing Grace Windchimes paid to get the order to you), replacement, or credit receipt as long as the product is returned in NEW, UNUSED and RESALABLE condition inside its original packaging. Please contact us to review your purchase and receive a Return Authorization Number together with a return shipping address.
Most products properly returned under this policy are eligible for a refund which may include an in-store credit, or credit to your original payment method. Custom products (Orders) are not returnable. We do not accept returns for products that are personalized (engraved). We do not accept returns for very large chimes (over 65 inches) that are produced at time of order (non-stock).
If you are returning a purchase due to receiving an incorrect item, we will replace your item, or refund your full purchase.
If you are returning a purchase due to damage during shipment, you must first contact us, make your return available for inspection by our shipping damage insurance company, and assist us in completing a claim. After which, we will either refund your purchase price, repair the damage, or replace the item at our discretion. We will credit you for your product purchase price upon our receipt and inspection of the returned product, minus any applicable fees as outlined below.
We do not refund outbound shipping costs.
We do not refund costs associated with gift wrapping, greeting cards, or any custom items included.
We may charge a repacking-fee of 15% should the outer/inner package be damaged, or the product needs to be repackaged upon return.
We may charge a restocking-fee of 15% on some products due the manufacturer's requirements.
We will NOT provide a refund for goods that have been used, damaged, removed from the original packing, or for items lost during return. Please use shipment Insurance for your return to protect your refund.
If you are returning a product that was originally purchased with a gift certificate, or items shipped to an address other than your billing address, you will receive an in-store credit as your refund.
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our products, and includes shipping costs.
Please contact us at 972-754-1314 or Email Us at firstname.lastname@example.org for shipping instructions, and we will be happy to assist you. Our customer service hours are 11AM-5PM ET Monday-Friday.
Warranties & Repairs
Amazing Grace Windchimes carries products that are built to exacting standards to assure customer satisfaction. Each product manufacturer warrants that all of its products will be free from defects in material and workmanship. The terms of the warranty and the length of warranty period* will vary between product lines. Some products require that a warranty registration card be forwarded to the manufacture for that manufactures warranty to apply.
All warranties are answered directly by the manufacturer.
*None of the manufacture's warranty’s include shipping costs.
*Please consult us for terms and length of the warranty for any specific model or purchase, or for assistance in making a warranty claim.
What to Look for when buying a Wind Chime
The number of tubes that a wind chime has determines the number of notes that it can play. Wind chimes with many tubes have the ability to combine more sounds and create different harmonies. Wind chimes with fewer tubes ensure a smaller range of well-tuned sound.
The tube finish on wind chimes primarily affects overall visual appeal. Since wind chimes are usually on display for all to see, this can be just as important as getting the right wind chime sound.
Wind chime tube length determines the tone and depth of the sound. Longer wind chimes produce lower, fuller tones, while shorter wind chimes produce higher pitched tones.
The wind chime's clapper is the piece that comes into contact with the tubes. The point of contact is carefully calculated to provide the best possible sound.
The size of the wind chime sail determines how much wind is needed to cause the wind chime to sound. Most of our wind chimes are designed to begin chiming in eight to ten mph breezes. This is a desirable size because a less substantial sail would compromise durability, while a larger, heavier sail would result in less sound.
The overall length of the chime, usually expressed in inches, measured from the top of the ring hook to the bottom of the sail. Wind Chimes made in the US today are sized in this manner. All better chimes use a metal ring or strong knotted loop. This isolates the chimes suspension cord from the hanger.
Metal: Metal wind chimes are the most popular because of their durability and high tuning accuracy. Only metal wind chimes can be tuned to specific tones and notes. Metal wind chimes come in a variety of melodies, and can even be tuned to well-known songs and themes. Metal wind chimes are also weatherproof and rust resistant. You don't have to worry about them chipping or losing their beauty, so they'll last year after year.
Bamboo: Bamboo wind chimes are not as durable as metal wind chimes, but they are designed to provide beautiful, soothing sounds. The tones of bamboo wind chimes are hollow, deep and resonant. Although they cannot be tuned, these wind chimes can emulate relaxing sounds like rain or exotic drums. Since bamboo is a plant, it is lightweight and some splitting can occur. It may happen to some degree in your wind chime, though this has but a minimal effect on sound quality. Choose bamboo wind chimes for a natural and environmentally friendly way to relieve stress, with tones that will soothe the soul.
If you are looking for a unique gift, these are the perfect wind chimes. They add a lovely dimension to any environment, and are an inexpensive way to accent both outdoor and indoor areas. Many wind chimes in this category are made specifically for decorative use inside the home.
“In Loving Memory” and “Amish” wind chimes can be engraved. We can engrave names, dates, short phrases, or poems. Chimes that can be engraved have an option available on the product's listing page. All of our engraving is done on the chime's windsail. Most of our sails are round, oval or rectangular. Examples are shown throughout our site. We will center and balance the text or image so that it fits and looks pleasing to the eye. For best results, please do not type your text in all capital letters. If you prefer your engraving done in a certain manner, contact us at 972-754-1314. We will contact you before we engrave if we find an obvious mistake. Please check your sales receipt and contact us if you wish to alter names, dates, or any other text as soon as possible. We cannot un-engrave. Our engraving will not affect the warranty or musical performance of the wind chime. All of the manufacturers whose chimes we engrave, know we are engraving their products and have given their permission to do so.
How to Hang Your Chime for the Best Musical Performance
Most Quality wind chimes, are tuned to begin "chiming" at 6 to 10 mph wind speed.
Hang your chime directly from the O ring or loop at the top of the chime. Don't extend the top string of the chime by adding chain or string. This may cause the entire chime to swing, when in fact only the center string and clapper should move.
Hang your chime where the wind can reach it from as many directions as possible. An open corner is ideal when hanging the chime from a building. Experiment with hanging your chime at different heights. Wind velocity tends to increase with higher elevation. Avoid hanging your chime within two feet of a wall or too close to plants, furniture and anything that might obstruct or divert the breeze. If you have a screened-in porch, you may find that even the screens will impede the breeze enough to prevent your chime from ringing.
Try hanging your chime in different locations during different times of the year. The prevailing winds change seasonally. If you own multiple Wind Chimes, you can create an environment of sound all your own. Experiment with the ones you have, You can hang chimes to alert you to changes in wind direction, and incoming weather!
Maintaining Your Wind Chimes
Every part of the Wind Chimes we sell are weather protected. Over time, however, those layers of protection can begin to wear. To enjoy your Wind Chime for years to come, we suggest you hang it in an area that is not exposed to long term direct sunlight and periodically clean it with a damp cloth and mild detergent.
In addition, here are some simple maintenance tips:
Aluminum Tubes: Wind Chime tubes made of aluminum will not rust when exposed to the elements. However, over time, the aluminum may show pitting as a result of environmental factors. Please note this will not affect the beautiful tones of your chimes. If necessary, use mild soap and water (or a foaming, non-abrasive cleanser) to clean the tubes.
Wood Parts: Periodically, apply a thin layer of exterior use Danish or lemon oil with a clean cloth to the wood parts. Regular oiling will help protect the wood and retard the natural aging process.
Bamboo Chimes: All our bamboo windchimes are made using natural and sustainable products such as bamboo and coconut shell. Each is hand-carved and hand-tuned by artisans in Bali or Vietnam. With proper care, your bamboo chime will typically last from 3-4 years when hung outside.
To extend the life of your chime:
Hang your chime in an area protected from direct sunlight or heavy winds. Excellent locations include under a porch overhang or in a shady tree. Bring your chimes in during extreme weather or windstorms. If you live in the north, bring your chimes in during the harsh winter months and store it in an unheated area, such as a shed or garage.
Occasionally wipe off your chimes with a damp cloth to remove any build-up or mold.